Refund Policy

1. Overview

Ali Raza Technologies ("we," "our," or "us") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are provided for our digital products, including the SiteLock WordPress plugin and related services.

This policy applies to all purchases made through our website, authorized distributors, or third-party platforms.

2. Refund Eligibility

2.1 Refund Window

2.2 Eligible Refund Reasons

• Plugin Not Functioning: Core features don't work as advertised or described in the documentation
• Critical Compatibility Issues: Plugin conflicts with standard WordPress installations or popular plugins
• Security Vulnerabilities: Documented security issues that cannot be resolved through updates
• Technical Failures: Plugin causes website crashes or significant performance issues

2.3 Non-Eligible Refund Reasons

3. Refund Process

3.1 How to Request a Refund

1. Initial Contact: Email [email protected] with your order ID and detailed description of the issue
2. Documentation Required: Provide screenshots, error messages, and specific steps that reproduce the problem
3. Troubleshooting Phase: Our support team will work with you to resolve the issue within 1-2 business days
4. Resolution or Refund: If the issue cannot be resolved, a refund will be approved and processed within 3-5 business days

3.2 Required Information

• Order ID or transaction reference number
• Email address used for the purchase
• Detailed description of the technical issue
• Screenshots or error logs (if applicable)
• WordPress version and plugin version numbers
• List of active plugins and current theme

4. Refund Processing

4.1 Processing Timeline

• Review Period: 1-2 business days for initial assessment
• Approval Notification: Email confirmation within 24 hours of approval
• Refund Processing: 3-5 business days after approval
• Payment Method: Refunds are issued to the original payment method

4.2 Refund Methods

5. Post-Refund Obligations

• The plugin must be deactivated and removed from your website
• All plugin files must be deleted from your hosting account
• Any license keys become invalid and cannot be used
• Access to plugin support and updates is terminated
• Backup copies of the plugin should be removed

6. Exceptions and Limitations

6.1 Refund Denial Circumstances

• Requests made after the 7-day refund window
• Fraudulent or abusive refund requests
• Issues caused by third-party plugins or themes
• Problems related to hosting server limitations
• Refund requests for functionality that is clearly documented

6.2 Partial Refunds

We do not offer partial refunds. All approved refunds are for the full purchase amount. For bundle purchases, refunds apply to the entire bundle, not individual components.

7. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review by emailing [email protected]
• Provide additional documentation supporting your case
• Request escalation to senior management for final review

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our website. Continued use of our products after policy changes constitutes acceptance of the new terms.

9. Contact Information

For refund requests, questions, or support regarding this policy, please contact us: