Refund Policy

1. Overview

Ali Raza Technologies ("we," "our," or "us") is committed to customer satisfaction. This Refund Policy applies to all products and services offered by Ali Raza Technologies, including but not limited to:

• WordPress plugins (including SiteLock plugin)
• Custom web development services
• AI integration and automation services
• Cloud infrastructure setup and deployment
• Mobile application development
• Consultation and technical support services
• Digital marketing and SEO services

2. Refund Eligibility

2.1 Digital Products (Plugins, Software)

2.2 Custom Development Services

2.3 Consultation and Support Services

3. Eligible Refund Reasons

• Technical Failures: Products or services that do not function as described in documentation or agreements
• Non-Delivery: Services not delivered within agreed timeframes without valid justification
• Significant Quality Issues: Deliverables that substantially deviate from agreed specifications
• Security Vulnerabilities: Documented security issues that cannot be resolved through updates or patches
• Compatibility Issues: Products that conflict with standard platforms or widely-used systems
• Misrepresentation: Services or products that significantly differ from their description

4. Non-Eligible Refund Reasons

5. Refund Process

5.1 How to Request a Refund

1. Contact Support: Email [email protected] with your order details and reason for refund
2. Provide Documentation: Include order ID, detailed description of issues, and any supporting evidence
3. Troubleshooting Phase: Our team will attempt to resolve the issue within 1-3 business days
4. Resolution Decision: If issues cannot be resolved, refund will be processed within 5-7 business days

5.2 Required Information

• Order ID or invoice number
• Email address used for the purchase
• Detailed description of the issue or reason for refund
• Screenshots, error logs, or other supporting documentation
• For development services: project specifications and deliverables received

6. Refund Processing

6.1 Processing Timeline

• Digital Products: 3-5 business days after approval
• Development Services: 5-10 business days depending on project complexity
• Consultation Services: 2-3 business days after approval

6.2 Refund Methods

Refunds are processed using the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Bank Transfer: 3-7 business days
• Cryptocurrency: 1-2 business days (subject to network conditions)

7. Partial Refunds

For custom development projects, partial refunds may apply based on:

• Completed milestones and deliverables
• Time invested in research and planning
• Third-party services or licenses purchased for the project
• Percentage of project completion at time of cancellation

8. Post-Refund Obligations

Upon receiving a refund, customers agree to:

• Discontinue use of any digital products or plugins
• Remove all installed files and code from their systems
• Forfeit access to ongoing support and updates
• Return or destroy any provided source code or documentation
• Cease using any custom development work in their projects

9. Disputes and Appeals

If you disagree with a refund decision:

• Submit an appeal to [email protected] within 30 days
• Provide additional documentation or evidence
• Request review by senior management
• Consider third-party mediation for high-value disputes

10. Exceptions and Special Cases

• Government Contracts: Subject to specific terms and procurement regulations
• Enterprise Agreements: Custom refund terms may apply as per contract
• Subscription Services: Prorated refunds for unused periods
• Bundle Purchases: Refunds apply to entire bundle, not individual components

11. Contact Information

For refund requests, questions, or support regarding this policy: