Privacy Policy

1. Introduction

Ali Raza Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital services, including our SiteLock plugin, consultancy services, and related digital products.

This policy applies to our websites, applications, and all related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password
• Documents & Uploads: Files and content you provide while using our products
• Communications: Messages sent through email, chat, or support channels
• Payment Information: Billing details for paid services (processed securely by third-party providers)

2.2 Information Automatically Collected

• Usage Data: How you interact with our Services and products
• Device Information: IP address, browser type, operating system, device identifiers
• Analytics Data: We use Google Analytics and other analytics tools to understand product performance
• Cookies: For functionality, security, and analytics (see our Cookie Policy for details)

3. How We Use Your Information

• Provide, maintain, and improve our Services
• Process and analyze content using our software and AI-powered workflows
• Communicate with you about your account, updates, and support
• Deliver customer assistance and troubleshooting
• Detect and prevent fraud, abuse, or security threats
• Comply with legal and regulatory requirements
• Send important notices and security alerts

4. Data Processing and AI Training

5. Information Sharing

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service Providers: Trusted vendors that help operate our Services (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication management
• Secure, audited data centers
• Staff training on privacy and data protection

7. Your Rights (GDPR Compliance)

If you are in the European Economic Area or a jurisdiction with similar rights, you may be entitled to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain your information only as long as necessary to provide our Services and comply with legal obligations:

• Account Data: Until you delete your account or request removal
• Documents & Files: Until you delete them or request removal
• Usage Data: Up to 24 months for analytics and service optimization
• Support Communications: Up to 3 years for quality assurance

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by governing bodies
• Binding corporate rules where applicable

10. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us for removal.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to account holders
• Providing notice through our Services

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: